Refund Policy

A Decision Brief is a research service prepared for the specific project, decision, claim or uncertainty described in the order or agreed scope.

Before work begins, contact david@quietstance.com if the requested scope needs to be corrected or cancelled. Once substantive research or delivery has begun, refunds are considered based on the work completed and the applicable order terms.

For downloadable or delivered digital products and structured research outputs, refund requests are considered where the product was materially not delivered as described, subject to the applicable order terms and Paddle's transaction policies.

Email david@quietstance.com with your order details and a brief description of the issue. Paddle may process or review the transaction adjustment because Paddle is the merchant of record for qualifying transactions.

Refunds, where approved, are returned to the original payment method. Processing times can vary by payment method and provider.

Some orders may have specific refund terms stated at checkout or in a written scope. Those terms control for that order. Nothing in this policy limits any non-waivable consumer rights that apply under applicable law.